If your Google Merchant account has been suspended, then we can help. The first thing we want to make clear here is that you are not the first merchant to experience a Google Merchant suspension, and its not personal. Also keep in mind that Google is not a great communicator to begin with and when your account has been suspended, they can become even worse at explaining the exact reason for the suspension.

Google suspension explanations can be a bit of a red herring, as they tend to lump one single issue into a bucket with many different issues and don’t always give the merchant the needed details to resolve the suspension. We have noticed that the more mature your Google Merchant account becomes (i.e. the more money spent on ads), the more helpful Google support tends to be in these stressful situations.

If you have received a Google Merchant account suspension, your ads will stop running. That means no more revenue from Google until the issue is resolved. We have seen many suspensions and have turned everyone around with the account going back online. We cannot make any promises as to how long it might take to get your account reinstated or what steps will need to be taken. Every suspension has its own unique set of circumstances and requires a unique response.

Whatever you do, never aggressively push back on Google support. They are here to help you and while it may not seem like it at the time, it is true. The best thing you can do if your account is suspended is to call us right away, we will dive into the problem and put our years of experience to work in getting your Google Merchant account reinstated.